NM
Nonhlanhla M

1 reviews | Active since Aug 2018

14 Oct 2020, 18:29

Bad service

I was told to do atm deposit at the atm after i explained that the money should go on second account under main account, after I waited for 45min the agent said unfortunately we cannot do it at the atm we should get inside, no apologies nothing. I went again to do same deposit after I refused to to itvathe atm, the same consultant that said I should do it the atm said I can't do it again inside because I don't have the actual card, systems have been updated. I explained to him that the card belongs to someone but we used second account he said no because I refused to use the atm.

their service is very poor and the staff is unfriendly and not helpful at all.

Bad service Capitec Rosebank

0
Replies (1)
Capitec Bank
Capitec Bank's reply15 Oct 2020, 11:18
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank