KT
Kelemogile T
1 reviews | Active since Dec 2021
13 Dec 2021, 21:22
Bad Service
Someone had transferred money R115 in my account,on the 4th I found out that my account has been froozen,I then went to the branch closest to me then they say said they required an affidavit and my ID I did just that hoping I'd access my account,I them received a message from the stating that I need another affidavit from the person that sent the money for authority to re-activate the account,I summited the document hoping that they would reactivate my account,but it's still not active with not a simple SMS or call stating that they still handling the matter... I'm dissatisfied with the service I received and can my account be reactivated I want to utilize the funds in my account
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
14 Dec 2021, 06:06Good day Kelemogile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Dec 2021, 06:06
Official
Good day Kelemogile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KT
Kelemogile T's updateReviewer Update
16 Dec 2021, 08:41Capitec back promised to get a consultant to call me in the next working day but still nothing and my account is still not reactivate...it took a minute for them to freeze my account but it's now a problem to reactivated even with the all the paper work the requested.Im high dissapointed and angry for waiting this long to be able to access my money
KT
Kelemogile T's update16 Dec 2021, 08:41
Reviewer Update
Capitec back promised to get a consultant to call me in the next working day but still nothing and my account is still not reactivate...it took a minute for them to freeze my account but it's now a problem to reactivated even with the all the paper work the requested.Im high dissapointed and angry for waiting this long to be able to access my money
Capitec Bank's replyOfficial
21 Feb 2022, 09:45Hi Kelemogile
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2022, 09:45
Official
Hi Kelemogile
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank