GN
Gontse N
1 reviews | Active since Nov 2019
04 Nov 2019, 14:17
Bad service
Had bad service at mall of Africa branch.the lady didnt help with anything,so my brother deposited money in my account this morning got the sms and confirmed with my app that the money its in only to find out it does reflect but the is nothing. I am not happy at all been using capitec for 10 years but with the experience i had I am moving to another bank.
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Capitec Bank's replyOfficial
05 Nov 2019, 11:02I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply05 Nov 2019, 11:02
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank