Bad service

I have a debit order with my medical aid. Capitec has stopped that debit order from going through without my consent. I only went to capitec beach to reverse one of the debit order which went through twice. Capitec decided to put a stop on my medical aid debit order making it impossible for my medical aid to be debited. My medical aid is now suspended due to capitec mistakes. I dont go to the branch to fix their mess due to my health condition. Iam wheelchair bound with no car to take me to my nearest branch. I phone capitec client services *** and *** the consultants are so rude and not assisting me even when I tell them my reasons for not going to the branch. I spoke to Gugu , Nale and the other guy whose name I dont remember. This is frustrating to me right now. Im being charged 9 rand for stopped debited order fee which I did not authorised. I need capitec to sort their mess on my account and reinstate my medical aid debit order to go through without any problem. This is capitec's fault not mine. I cannot be running up and down when their are the ones who inconvenienced me. I need the CEO to fire those *********** consultants in hazyview branch blue haze shopping center and also those in the client services call center. The CEO must check on the system whom I spoke to and discipline them and also sort put the mess they created in my account. Also reverse the 9 rand fee which they charged me for stopped debit order which I didn't stop. My account is ***