Bad service at the branch.

Just been to your Westwood branch in durban, worst customer services. I was waiting to be seen to unblock my internet banking . The consultants are on their phones laughing. So I ask can I be seen to since you are just talking. The lady tells me that everyone has different jobs to do, so I said can you help me. Her response was I can't help you unless you come to my desk, she didn't call my number, so I went to her where she proceeded to tell me that she was talking to her manager. I said you laughing and talking not about work. I could not deal with her attitude so I walked out. Her manager is standing in front handing out numbers to customers with another employee. That is a managers job at Capitec? I told her manager who didn't seem to care. So with all the Bank charges we have to pay, atleast send your staff for customer care training.