Bad service at Menlyn by Tumelo

I went to the Capitec bank In Menlyn, I wasn’t acknowledged at the service desk. I went further on to receive bad service from a consultant named Tumelo, I asked him why he didn’t come to the service desk to acknowledge me because he saw me at the door and he gave me attitude. The reason why I came to the branch is because I can’t login into my app, I keep on getting an error message that the department of home affairs is unavailable so i must visit the branch.

So I asked him what could be the problem, he said I must change my phone numbers because I can’t login with my number. I don’t understand why should I change my numbers because I use only 1 number for everything including other banks. He still gave me attitude and said “ unfortunately if you don’t change your numbers, your app won’t work.

I’m really disappointed with his customer service. I would further more require assistance regarding my app.

Regards Jane Mokoena