Bad service at gean crossing branch

My tap to pay is no longer available, so I went to gean crossing Capitec branch and asked them what I must do to get the function back, they told me to go on my app and activate it the put my card in the auto bank machine and it will be activated, I did this and nothing happened so I went back into the branch and told them that it's not working then the woman ant the front told me to go to one of the bank personnel and gave me a number, I was the only one in the bank and I sat for a ½ hour and Noone helped me so I stoud up and left and everyone was just sitting and on there Cell phones I've still not been help, what's going on don't you hep people on Friday's?