Bad service at capitec paledi mall mankweng

I swiped at a certain shop it got declined, but the money went out on my account I then went to capitec for assistance but the don't wanna assist me they keep on giving me new references every time saying my money will reflect back in my account but it doesn't, since from 31 January I've been going up and down to get my money back but with no luck. This is a very poor service with bad treatment I need my money back on the acc or they should clear it on hold cause it's been on hold from 31 January until today but some transactions that I made before that has already cleared😡😡😡😡😡