Bad service at Capitec Olievenhoutbosch Plaza

Totally unhappy with the service at Capitec bank in Olievenhoutbosch Plaza... In Cape Town Capitec bank always had the best service should you have to go inside and meet a consultant... You'd never even spend an hour inside the bank but in Olievenhoutbosch, I spent about 4 hours sitting inside on the seats. Consultants act like the bank is a government institution and they are doing the customers a favor with their service. They sit and have a chat before serving customers, after someone has attended to a customer they sit and chat and should a customer go to them they will tell you go back to your seat I didn't call you. The ticket machine is working, but they are not using the ticket service... They call customers when they feel like it and they chat in between helping customers which is not professional they are wasting time. One consultant saw a customer that I assumed was her friend she stood up and went to speak to that guy by the door leaving a customer at her work station unattended. That is seriously not taking customers seriously. Management needs to do something about this. It's not on!