Bad service at capitec Bloemfontein

So I walked into capitec down town in bloem plaze Bloemfontein to go and give them my paid up letter for my handed over account, dont I just regret going there, from the lady that helped me at the door to the one that went into my account it was just attitude, than I gave her my phone to read the mail send to me from the nimble group which is the lawyer's they handed my account over to, she read it and gave me my phone back logged into and I gave her the printed out letter and she scanned it, and said "have have scanned the letter I will send it and it will take 7 working day to clear," and I asked and the remaining balance that I see when I log into my app will that also be cleared and she said" yes but not now" and I said yes not now but after that 7days moes, and she said yes, but the attitude and the scary face she had on I could asked all the questions I had , so I left to the one in the waterfront loch Logan, oh my gawd, worse the guy didn't wana help me because that what he said to mpho who's the assistant at the door, than I gave him that look of " you dont wana help me" than he looked at me back and saw how I was looking at him and he agreed to help me, when I got to his desk, he just looked at me as if I was crazy than I greeted him so I can get help, so I explained to him why I was there, he didnt even bother to login all he did was listen to my story and told me that there's nothing he can help me with I was email my letter credit bureau and they will help me, the mare I try to tell him that I was told to come to the bank with an arrogant attitude he said," I feel like you not listening to me" and I just kept quiet and listen to him and left, when he was done with his senseless story I got up and I left the, I feel like I was treated like am not a valuable client of the bank for years, I was treated like a lil child by capitec employees who felt like I was bothering them with my issues on a weekend when they wana knock off, CAPITEC BLOEMFONTEIN PLEASE TRAIN YOUR EMPLOYEES THAT CUSTOMER SERVICE IS IMPORTANT.