Bad Service at Capitec Bank, Walmer Park

I am not disappointed nor sad about their service, i am the most disgusted customer about this banking business , I was at the Walmer Park Mall where i experienced slow and a bad attitude service at bank.

Worst part i was accompanying my mother for my deceased father documents procedures. The ticket assistant service to my mother , for she did not give my mother ticket and do not listen what is it my mother needed help from them about. She sent her to the counter without a ticket, whilst at that time there was a rounder who is a colored guy asking my mother why is she standing there she have to sit. I was busy outside answering a phone whilst all this happened. Then afterwards as usual from the other banks if you are together especially for family matters they let you in both, but at Capitec Bank you are not allowed, only one person is allowed they tell you to stand outside whilst the waiting queue seats are empty more than 4 seats were empty. Then when my mother's ticket no. is called to the counter they'll let me in. Remember as i said my mother wasn't given the ticket only sent to stand to the counter where there's statement machine , which she can't use because is the reason we are there to get assisted with my father's stuff he is the one who was banking there, which is the Capitec Bank workers they were not trained for listening s****s and assisting customers. My mother was given a ticket after the same person who let her in without it, asking her why is she sitting there but she was suppose to draw a statement. IMAGINE!!! My mother told her that you did not listen to me when i explained to you why am i here! Then she started to realize then after how much time is wasted, my mother sitting there without a ticket and with how many people entered to the bank after her but they are assisted first than her!! Almost an hour wasted!! I asked this guy on the door "why is my mother starting to get a ticket now?", he responded "is a person who was helping there, not him" .

My mother's ticket called to the counter, then the guy let me in after the long hour i was standing there at the door. We sat there the lady greeted ect, then she asked how can she help us my mother told her we are about my deceased father and we are sent by the Master High Court, immediately gave her the paper work we are sent with to be assisted at Capitec Bank. From all the banks my father used we went and get the statement in few minutes but at Capitec Bank service we have to wait three working days in order to receive it!! How in a world does this bank give service in time and urgently. Even the workers are slow, the system even is slow!! They take their time to do stuff. Really as I said I'm not disappointed nor sad about it. I'm disgusted!!!