Bad service at capitec bank in bridge city kwamashu

Icannot say that iam happy with the service that me and my mother received at the branch to cancel a debit order is a mission let alone that my mother whose old and a pensioner who was conned by people claiming they work for capitec to take a legal policy of which she was not aware what she was taking instead of helping her to cancel the debit order she was sent from pillar to post the staff at capitec in bridge city needs training for customer care as she had to go to another capitec branch in gateway where she was assisted and cancelled the debit order do we need to go as far just for service