PN
Pamela N

1 reviews | Active since Apr 2017

25 Apr 2017, 15:15

Bad Service at Capitec Bank call log#***9

<p>I am very disappointed with Capitec bank, they have put my account on hold without notifying me, I only realised when I was paying after standing in a very long que at the shop that my card has been declined. i had to go to N1 City branch and they only told me that my account is under an investigation. This is really unacceptable and a huge inconveniance.</p> <p>Capitec has to follow proper procedure before action like this. I am totally not happy about this action.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply25 Apr 2017, 16:15
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

PN
Pamela N's update02 May 2017, 16:05
Reviewer Update

I am totally disappointed and disgusted with Capitec bank, till todate my above matter still not solved, i was never contacted as per their las response..