BAD SERVICE AT CAPITEC BANK

Good day

Yesterday as I was trying to send my wife money I mistakenly send to the wrong account using the phone number which I missed typed with one number *** instead of *** the amount of R1200.00 I quickly went to capitec bank in phumlani mall tembisa as soon as I realized that I have made the mistake when I got there I explained to the consultant what had happened they told me I they can't help me reverse the money at that time they need to call the account holder of the wrong account I sent money to in the mean time they will block or freeze the account so that he won't withdraw the money they even have me the contact details of the account holder so I can make arrangement with him they then advised me to go to small claims court to ask for a letter so they can then help me with the money reversal which I don't understand what does the court later gas to do with the problem I have with the bank because I didn't take anyone's money j wanted to reverse only I even showed them my statement that I always send money using the same cell number