Bad Service at Capitec Bank

On Sunday 17 September I withdrew money at a Capitec atm machine, the transaction declined, however on my phone, the sms I received showed that the transaction has been successful. I immediately called the *****line and the gentleman I spoke to said the funds would be reversed back into my account within 48hrs. I waited and nothing happened, I then went to a Capitec in Johannesburg CBD to lodge a query, I was told my initial query was not booked into the system. To cut a long story short, today it is the 27th September, this query has not been resolved. I am extremely unhappy and I need the money for commuting and it does not help that all the Capitec branches I have been to, tell me about the 48hour turn around, when now I have been waiting for more than 10days. I honestly do not know what to do, I am even thinking of switching banks. They don't even bother to call me to provide feedback on the status of my query. The service I am currently receiving at Capitec is below par, and it is their fault ATM machines which have caused this whole inconvenience. Regards Siyabonga Mhambi - **********