BAD SERVICE AT CAPITEC AND FNB

BAD SERVICE AT CAPITEC AND FNB ?

The incident happened at a certain Branch and and went to my nearest Branch for assistance. -Early February I went for money transfer to settle FNB Credit Card To settle the account with R13400.00 -The Branch manager then sent to the branch where the incident happen and I was told that he cannot assist me because the incident did not happen at their branch. I had to drive back to that was 120 km in order to get help.To me it not fair and it does not make sense because I thought Capitec is one Organisation. The Branch manager told me that If the Incident happened at the the diffrent Province I would still have to drive there to get assistance and there is nothing that he can do because is the policy of Capitec and the Head Office instruction not to interfere.

-I Provided Capitec with a correct ref number for payment -The money did not go through as as the FNB credit Card continued to debit month end of March. I then checked the my FNB credit card balance and the account was not settled -Visited Capitec only to found that the the wrong reference number was used.

-I was sent to FNB to make inquiries and I was told the money will reflect with 48hrs. After 4 days I went back to FNB and I was told that they made a mistake by saying the money will reflect in 48 hours, actually is suppose to take 7 days? the consultant act Capitec told me she will contact me to make a followup and check if the money went through. Nothing happend,tot Vandag ?

I ended up calling Capitec who also promised to to the same procedure that FNB promised to ,logging the complain which FNB still logging. I am now approaching end on another month...still waiting for the money to click

I need help before is Moore late than this