Bad Service at Capitec

I have officailly lost all respect for Capitec staff and services. My accounts have been vlocked due to an apparent ********** activity on my account. There is no feedback or information that I am getting from the Capitec team & Staff. I've been to the branch more than 6times and further called the call centre and non can tell me what this ***** is and how it came about. The service is horrible and will never recomend anyopne to ever join that bank