Bad Service at Capitec

I will never recommend anybody to bank with Capitec Bank ever. I have been banking with them for 8years or more now and was never asked to update my details for FICA purposes. On the 12th of April I received an sms informing me that my account was stopped until I go into a branch with proof of address and my ID. I did not receive an sms informing me that I need to update and only have time until a certain time, my account was just stopped. When I went into the bank on Sunday, which is one of the reasons I chose Capitec because they are open 7days a week, I was informed that they were offline, again I could not activate my account again. This morning when I went to the bank with my documents I was informed that my lease contract is now too old and again I cannot access my money. I will now cancel my account with them if they send me a sms asking me to come update my details instead of just stopping my account it would have been a different story and then they don't give the service on a Sunday that they offer.