NM
Nomakhosazana M

1 reviews | Active since Jun 2016

07 Jun 2016, 11:20

Bad service at Capitec

<p>Good day</p> <p>I went to Capitec this morning to update a stop order .I was told my account has been frozen with no notification .I was aware of fica requirements which was proof of residence ,I attached that together with my driver’s license the consultant was very unhelpful and was not eager to assist ,she never bothered enquiring with her rude manager. Last year the Indian manager was rude to me and only apologized when I confronted her .It is not the first time I experience bad service in Capitec at Braamfontein. This is the only Capitec that provides bad service with unfriendly consultants</p> <p> </p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Jun 2016, 09:13
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had! Your complaint has been assigned to Adwena Williams.

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Roxanne Pridgeon

Complaints Management: Capitec Bank