Bad service at capitec

Ì am a very very unhappy customer. Çàpitec used to be very helpful but after yesterday I am very unhappy. Ì did something very stupid and had to stop my card. Went to a lot of trouble to get to the bank at the glen. Only to find they were off line. It cost me an uber there and back. Ì cannot afford another trip and unacceptable. You were off line for a very long time. Òn payday. Why is it not possible for card to be dropped off. Nedbank do it. They seem to care more. Wasn't such a hassle would change banks. Ànd as for thèir what's up line its complicated. So not happy at all.