Bad service at capetic

Hellopeter. An amount of R3000 was transferred into my capetic bank account on the 2 February 2022, and on the 7th and another R1300 was deposited into my capetic account yet I can't get access to my money it shows on the bank statement that I have money but I can't be able to withdraw it. I then went to be bank and they told me I should wait for 24 hours and the money will reflect,even today the money have reflected on my account.

Am really angry cause I have to use that money urgently and the ban seems not to care