Bad Service and wrong information given

Very disappointed in Capitec. You do not offer value for money. I took out a loan 12 months ago and I am truly regretting every moment of banking with you. I tell most people my experience with you and my debit orders bounced because you charged me R260 for bank charges and that the money in my account was never a true reflection of what I had and that at any stage I could go into the minus despite the fact that I always ensured there was money in the account. Fast forward to December I have one payment left on my loan but I'm told that my loan installment and balance quoted to me in November doesn't include any interest earned on the loan.... What kinda bank doesn't quote interest on the loan balance.... Pathetic to say the least.