DM
DONALD M
1 reviews | Active since Feb 2020
22 Aug 2021, 12:27
Bad service and wrong information
I bought KFC and Capitec double charge me I called call center to complain and this is there repond.
Good day. Kindly note your transaction of R34.90 for KFC was corrected back to you account on 3 August. Please double check your sms notifications on this (1/2)
day for the confirmation. Capitec Bank incident ***8. (2/2)
I checked my account they never credited my account I need my Money I worked very hard for my money.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
22 Aug 2021, 13:23Good day Donald
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Aug 2021, 13:23
Official
Good day Donald
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DM
DONALD M's updateReviewer Update
24 Aug 2021, 16:06Good day. Kindly note your transaction of R34.90 for KFC was corrected back to you account on 3 August. Please double check your sms notifications on this (1/2)
day for the confirmation. Capitec Bank incident ***8. (2/2)
Hello can I have my money back after that you can close my account, i have told them I didn't receive cash back on my account.
day for the confirmation. Capitec Bank incident ***8. (2/2)
Hello can I have my money back after that you can close my account, i have told them I didn't receive cash back on my account.
DM
DONALD M's update24 Aug 2021, 16:06
Reviewer Update
Good day. Kindly note your transaction of R34.90 for KFC was corrected back to you account on 3 August. Please double check your sms notifications on this (1/2)
day for the confirmation. Capitec Bank incident ***8. (2/2)
Hello can I have my money back after that you can close my account, i have told them I didn't receive cash back on my account.
day for the confirmation. Capitec Bank incident ***8. (2/2)
Hello can I have my money back after that you can close my account, i have told them I didn't receive cash back on my account.
DM
DONALD M's updateReviewer Update
24 Aug 2021, 16:14Can the Gauteng Regional Manager contact me urgently I am with Capitec for over 30 minutes on the line there's no solution
DM
DONALD M's update24 Aug 2021, 16:14
Reviewer Update
Can the Gauteng Regional Manager contact me urgently I am with Capitec for over 30 minutes on the line there's no solution