PB
Palesa B

1 reviews | Active since Dec 2017

05 Oct 2019, 14:23

Bad service and useless management

Worst Service I've ever experienced! I asked one of their tellers why my app was requesting a temporary pin and not a permanent one. His response was rude and just plain mean. He had his finger in my face and his manager, who I had asked for just stood there without once intervening. Allowing her staff member to continue disrespecting and refuse to help me.

0
Replies (2)
PB
Palesa B's update05 Oct 2019, 14:25
Reviewer Update
Plein street branch
Capitec Bank
Capitec Bank's reply07 Oct 2019, 12:45
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
 
Kind regards
Capitec Bank