Bad service and staff that lies to clients

I'm utterly and truly disgusted beyond my core, I cancelled my funeral policy on th 30th August, Caputec still went into my account to debit me when they were not supposed too.

I called the customer care line, after the deduction took place on the 3rd of September, I was told my money will be refunded back to my account in 3-5 days, I waited 8 days, still nothing, I called again and I was told it appears on their system that it's in process wait for 3 days, still another 8 days and nothing.

The third call, I was told that I will get my money on the 28th of September 2021, on the 28th when I call through, on three occasion the customer care agents answer and hangup my call.

I was promised callbacks and again nothing.