Bad service and ridiculous charges!

I went to capitec bank in Phumulani Mall to replace an expired card. The person at the door was normal and okay and gave me a ticket and directed me to take a seat. Then I was called at counter 6,assisted by the lady with a nametag Portia. I told Portia I'm here to replace my card and I handed over my expired card. She told me I was going to be charged R65 for that. With a bad attitude on top of that. I asked but how am I going to be charged if I have the card with me it's not like I have lost the card. She said I must learn to read ,the SMS they have send me said I will get charged R65. I dont understand why should I be charged for a card that I did not lose,but has expired and I still have the card with me. The attitude of staff members that works in capitec are just insane. It's like someone forced them to take up the job. I'm very disappointed in capitec and I immediately asked to close my account there! Yuc****