Bad service and query delays!

Worst service ever! I have been struggling to get assistance from Capitec from the 8th of June regarding my paid up accounts. They don’t reply to their emails and when they do reply it is after a long time and the matter is never resolved. When you call them you are told to send an email which then isn’t rep**** to. It’s sooo frustrating. I’m having two incident numbers that were never resolved and the escalations are just useless because nobody attends to the matter.