bad service and poor service

My bank card was retained at an nedbank in plumstead went into maynard mall capitec to get a new card where i explained to the consultant named nazeem that it was a credit card linked with my debit card both accounts on one card where he said i have to get to individual card which i have to pay for two cards. Where i had one card prevouisly made by them. Which was poor service and attitude. Where i then phoned in and spoke to the branch manager goes by name Deon. Which had told me i can get one card with both accounts on. Then returned a call defending nazeem and said i have to pay for another card . He had a pretty bad attitude. Which a complaint was logged on the 5th of decemeber where they would get back to me still. Nothing. Im very unhappy and will not pay for two cards where its their mistake. It also isnt the time nazeem *****s up. This is not acceptable. And i already consulted with my lawyer. Attend to this poor service and bad attitude. Wouldnt recommend anybody to them. They are disgusting. i was then called by Main manager of capitec southern suburbs to issues me a new card which they did each time i tried to make a point of sale with card it would keep declining but withdraws work i then went back twice to capitec blue route mall which i told them the card they issued chip dont work telling me all kinds if excuses not fixing the issue. im fed up with their bad service and attitude . i want this matter attend to asap as i am not able to use my card and keep have to transfer funds to my husbands account in order to use my funds. this is poor and unacceptable as i have to pay for each time i transferred because they gave a dut card. i want all my transfer costs reinburst and card issue resolved asap, its pathetic