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sheila M
1 reviews | Active since Mar 2018
01 Feb 2024, 17:29
Bad service and not safe to keep
I've heard bad stories about Capitec but I have never thought I will be going through the same. I've been with Capitec for more than 15 years and they can't even protect my account. I went to the branch to stop debit from Sanlam but Capitec went through and processed that debit even after I stopped the debit from the branch. AM SO DISAPPOINTED. AM GLAD I DIDN'T MOVE MY SALARY TO THEM. I WANT YOU GUYS REVERSE MY MONEY INTO MY ACCOUNT.
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Replies (2)
Capitec Bank's replyOfficial
01 Feb 2024, 17:30Good day Sheila
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply01 Feb 2024, 17:30
Official
Good day Sheila
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
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sheila M's updateReviewer Update
02 Feb 2024, 11:56Even now am still waiting for Capitec to get back to me as promised however what was I expecting because they never commit to their promises. I WANT MY MONEY BACK INTO MY ACCOUNT, THAT IS MY KIDS TRANSPORT MONEY. I CANNOT AFFORD TO TAKE A LOAN AGAIN FOR MY KIDS TRANSPORT BECAUSE OF STUPID MISTAKES.
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sheila M's update02 Feb 2024, 11:56
Reviewer Update
Even now am still waiting for Capitec to get back to me as promised however what was I expecting because they never commit to their promises. I WANT MY MONEY BACK INTO MY ACCOUNT, THAT IS MY KIDS TRANSPORT MONEY. I CANNOT AFFORD TO TAKE A LOAN AGAIN FOR MY KIDS TRANSPORT BECAUSE OF STUPID MISTAKES.