Bad service and non delivery

I am disappointed with the service I have received from Capitec Loan department. I was pre-approved online and it took a whole week to get a call requesting for documents which I sent. 3 weeks down the line and no loan yet. This afternoon I received a call saying they can't approve me because my company has no registered phone number. The company has 3 branches with 3 registered numbers and addresses plus a website where most of our clients rent our campers.

To make matters worse I bank with Capitec and my salary goes into my Capitec account every month. I am so disappointed and realised that its not worth banking with you.