Bad service and no useful to their clients

The worst bank ever. I sent money to one of my recipient by mistake. I phoned Capitec to assist me since the person was saying they didn't receive the funds. They told me that there's nothing they can do. I must go and open a civil case. I phoned ABSA, they told me that they can assist me to reverse the funds if my bank log a complain them on my behalf. However Capitec is refusing t assist me and they don't care at all.