Bad service and no help

I had a very bad experience 😕 with capitec bank on the 30th May 2014. I had transferred from my Capitec account to my FNB account which is an easy zero account. The money I had transferred was over the limit of R14752.22 . I contacted FNB they said Capitec should trace the money cause they cannot see it on their side which means it has bounced back to them . I have been going to capitec they have been telling me stories taking me from pillar to post saying I must go back to fnb . And I really need the the funds cause I have some personal issues to solve with the funds. Till today I have not received the money and I am loosing patience and not really happy with their services it's really awful 😞