Bad service and no assistance rendered

I bought electricity and I didn’t receive my tokens after I dialled the ussd string the consultant by the name of Hlengiwe Nkosi opened my case with no resolution then I called after 8 days and I spoke to nwabisa who refused to put me through a teamleader and I have no reference of the case she said she logged, I still haven’t received my tokens and I was told this would be resolved in 48 hours I’ve been waiting for 7 days and nothing has been done I only got people who put down the phone on me with no assistance.