1 reviews | Active since Jun 2013
Bad Service and inconvenienced
<p>Hi</p> <p>I went to the petrol station today to fill up gas, when I tried to pay using my capitec card the transactions declined twice, tried online banking only to find that capitec is offline. Wasn't able to withdraw from an ATM. Had to leave my cellphone at the gas station as means of " temporary payment". Had to drive to work to report what was happening, borrowed cash to pay at the petrol station then drive to my son's school and explain why he was late, drive back to the petrol station and pay up the petrol fee and then drive back to work. This really inconvenienced me, wasted my time and petrol because of the up and down I had to make and got embarrassed as if my bank account was empty where as the bank itself was offline. Not even an sms received to alert me as a capitec client that there'll be a system problem or downtime on Friday. This was just a terrible experience.</p>
I acknowledge your posting, and have referred it to Robin Klein for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Robin Klein for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
