Bad service and help

<p>Good day. I am very upset with the handling of my account. About 6months ago I went to a branch to change my surname since I got married and update my details. They scanned my marriage certificate and updated my details. Beginning August I got a sms saying I need to fica and update my details (again) as my dt card is about to expire. Went in again with my rental agreement. Then I found out that I still show as Miss and not Mrs, but with my new surname. So the first time they changed my surname but notmy title. Now they need my marriage certificate again as its not in the system, everything goes to CT?? Also I cant use a copy of my rental agreement I need to take the original. But I don't have the original its kept with the rental agency. So I must certify it. How do I certify without the original? So an hour later out I go with nothing changed. Then my dt card stopped working, and now I get sms's if I don't update you will stop my account???? I dont owe you money, instead you have my money, but you threaten to stop my account??? And what steel my money??? Im sorry but this is worse than a government Institute! If my details was updated correctly in the first place I wouldnt have had to deal with all of this. Please give an alternative or solution! </p>