Bad service and ******** employees

I am so angry and dissapointed. I think I need to contact the Ombudsman. No one seem to want to help. I sat on calls and emails hours and hours since the 5th but no assistance. I need the money that is been said is been banked on a dormant account since the 8th. I have been sent to business call centre, merchant services, to the relationship manager and to account opening ...up till now I haven't got any assistance. Account opening is easy but they can't service their clients.