Bad service and double standards

I received a sms from Capitec informing me that my account is closed and must be fica'd We took our lease agreement and went into the Capitec branch at Galaria mall on Sunday. The gentleman at the welcome desk informed us that it can not be accepted and had to be certified. He then told us that, as we do not have any accounts, we could bring in our car log book with copy's of our id's and marriage certificate because my wife did not change her id as yet. We went back on Monday after 5 with all the documents. The welcome lady look at it said all in order and we went to a consultant only to be told by the consultant that it can not be accepted. Both attendants at the welcome desk said it was in order. I have the following concerns, one of the ladies helping us was lying on the table unprofessional , after being told that they cannot help I was asked if I could not go to another bank (chasing me away). If this is how your staff treats customers then I will go to another bank. At no stage did they offer to try and assist me instead they wanted to get us out of there to go home asking me a second time if I could not go to another bank. I asked for names and left.