Bad Service and Customer Inconvenience

Went to 4 branches was told the systems are off line no indication as to when it will be restored. Bad attitude from staff members at the entrance not showing empathy. This a trend every month end there's issues with systems at Capitec banks long unnecessary queues. Increasing of customer footprint and not increasing systems capacity does not make business sense. Where's concierge to split the queues to different enquiries??