Bad service and broken ATM

The capitec ATM its been out of order for the past few days. We can't make deposits and yet they tell us customers that if we deposit inside they will be charging us extra money. They only have 2 ATMs in the whole mall and that's horrible. The tellers have a negative attitude towards us customers if we inquire about the out of order ATM. It is very disappointing and sad for such a big bank to act like that towards its customers.