BAD SERVICE AND BAD BANK

The stars and bad service is an understatement. They should be rated below soil and far below soil.

They coned me to bring over my business to them and take over business account, gave me a bond, overdraft (which i have never taken) credit car in personal capacity, personal loan and red carpet treatment. After bond approval i went searching for a house and the pop signed and obvious to get guaranties out off them was like pulling teeth. The writing was on the wall and after loosing 2 deals the 3rd seemed to be the unlucky one as well. the staff is never to be found and always busy with clients. yet they want me as a business as well. Talking about the BUSINESS BANKERS. they met me in front of my dentist running late and I entered in. I was waiting at a coffee shop forever being there on time waiting before dentist appointment. Yet i did not see the writing. I managed to purchase the 3rd house after a year on waiting for them. KID YOU NOT 1 YEAR! they had a dispute on my financials that i had to correct and not working for my auditor it does not happen in a flash to do a R1 mil adjustment to suit them. not in practise. Then the fun and games started. Yet i knew not to proceed with using the business account as they are not reliable, but business account not closed after so many requests. Credit card in Business also did not touch due to no point system and benefit. Ask them to close with no success. My personal credit card always in credit (without point system) thinking i am building good reputation. Then the fun and games. I do not know where they ensured the property ect. and BUSINESS BANKERS never on call nor answering, then the best I have no access to Internet banking. Then i start phoning around and write emails coming out my ears and yet no statements and when i do get in touch they tell me via email that statements are in archives. HOW CAN A BANK TELL YOU STATEMENTS ARE IN THEIR ARCHIVES. that was August 2020 and co incidentally the COVID card. When i open my eyes in January they did not summon me nor final demand, not a phone call nothing, a NOTICE OF MOTION was served on my tenant in property. Fighting and legal fees piling up and they obtain a warrant of execution sale, which was stopped by advocate, they sell the property in who is also in favour with the sheriff. Like a internal syndicate. the property was sold without me knowing and the new owner immediately wanting to evict my tenant. Moral of the story is that Mercantile was sold to Capitec Limited bank at end 2019 and all assets and liabilities went over to Capitec and yet they cannot be found as the head office is in Stellenbosch and all staff working remotely. How are we gonna gain control of our own lives where we are law abiding citizens paying accounts but the services are rotten. my 2 cents