Bad service and ***********

I have a condition that burns my skin cells and my the app required me to do a picture authentication, and it couldn’t recognise me. I was asked to go to the branch mind you am sick like bedridden still I went to the branch and in less than 5 days the app is not working again and I must go to the branch again, it is so embarrassing I had to send a WhatsApp of a picture of me, showing how I look. I literally had to be carried to Capitec and now I have to be carried again? Mind you am paying for a special transport since I can not drive nor go to a public transport in this state.