bad service an attitude an lazyness

so today i went to capitec to open up an account i first went to the one in bellville with proof of adress being my licence renewal and my id when i got there i was told that the letter stating that my licence expires on the 30/11/17 they then said that the letter is expired they checked my id an they said the id is fine i just need to get proof of adress an the letter says my licence expired on the above mentioned date i then left it as is i then went home asked my mom to take her proof of id which she did when we got to capitec in vangate mall they helped me at the front desk and gave me a slip we were then helped by a consultant he then had a problem with my id i explained to him that they did not have a problem with my id my id was abit old but the picture was intact at there other branch they only said that i should bring proof of adress which i did my mom then asked him to get his manager a miss or mrs Candise Daniels who was sitting at a PC near the door he then showed her my id an they had a chat he then came back an she took a pen an lifted the plastic which was intact an cover my photo up and he said that she says they cant accept it so basically she damaged my id she did not even have the decency to explain after we requested to see her also the bank was empty it was not like she was buzy but she just not bothered so i would not open an account at this branch as they have no customer service or respect for customers