SM
Scans M

1 reviews | Active since Nov 2021

12 May 2022, 09:08

BAD SERVICE ALLOCATION OF PAYMENT - STILL NOT PAID UP LETTER RECEIVED SINCE ACCOUNT PAID 26TH OF APRIL

Dear Capitec Bank

INCIDENT NUMBER : ***8 We act on behalf of above mentioned client. We urgently require the PAID UP LETTER FOR SAID ACCOUNT--***-CHRISTIAAN SIAS WITH ID : *** 084. SEE ATTACHED PROOF OF PAYMENT FOR THIS ACCOUNT!!!!! KINDLY AND URGENTLY SEND ME THE PAID UP LETTER FOR SAID ACCOUNT AND UPDATE THE BUREAU ACCORDINGLY!!!

I URGENT NEED THIS PAID UP LETTER AS MY BOSS HAS BEEN ON MY CASE, EACH TIME I CALL I GET A DIFFERENT STORY RELATING TO THIS MATTER. THiS IS EXTREMELY URGENT.

This PAID UP LETTER WAS REQUESTED ON THE 26th of April already and till date its still not allocated.

I have been calling everyday for this paid up letter and till today I just get the same information .

I NEED THAT PAID UP LETTER BY COB TODAY OTHERWISE I WILL COMPLAINT FURTHER.

PLEASE EMAIL THE PAID UP LETTER TO

***

THIS IS EXTREMELY URGENT!!!!!!!!!!!!!!!!!!!

MATTFIN CAPE TOWN

0
Replies (1)
Capitec Bank
Capitec Bank's reply12 May 2022, 15:44
Official
Good day Scans 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank