Bad service after reporting my paused account

Hi, I am currently having the worst experience with Capitec.

I work online to generate income. Be it online surveys, schemes to increase my funds and drop shipping. Today the 12/01/2023, around 15:15 i tried to access ny account and it was greyed out with a paused status.

I immediately contacted Capitec consultant through their WhatsApp platform and the consultant accessed my account and further told me to visit the branch. I insisted that they assist me on the WhatsApp platform because she (Jamie) the consultant cannot just access my account and not assist instead tell me to go to the branch.

In summary, the consultant after waiting for 30 minutes told me she cannot see the reason as to why and i further had to wait. I waited and waited for her to come back saying there is a R900 transaction which I received today. I ask her what about it and still instead of assisting told me to just visit the branch. Why put my account on pause and not give me reasons as to why???

I was ****med R3000 just a year ago by Capitec they told me it was my loss and cannot do anything about it and today they have the nerve to block my account for absolutely no reason??! What is this bank? I've been with them for over 10 years and today for no reason they do this?!

I get my salary through them, my every transaction is through them. Then they pause my account? What is this?

Open my account!!