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Thabo R
1 reviews | Active since Sept 2018
09 Sept 2020, 08:51
Bad service after incorrect transfer
Made a deposit into incorrect acciunt. Amount of R23 000. Sadly customer service said they need to get approval from the receiver to reverse amount. Obviously receiver refused. Went to your branch and was told to open a case at saps. Still awaiitng on case number to be sms'd. In the meantime i have to wait, not knowing if i will get my money back. Tjis is the worst experience. Capitec is making it easier for people to take our monies even ********.
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Replies (4)
Capitec Bank's replyOfficial
09 Sept 2020, 09:40Please accept my sincere apology for the frustration you experienced as result of this incident.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply09 Sept 2020, 09:40
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
TR
Thabo R's updateReviewer Update
09 Sept 2020, 10:45Question is, will the receiver still have the amount in their account within 5 days?
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Thabo R's update09 Sept 2020, 10:45
Reviewer Update
Question is, will the receiver still have the amount in their account within 5 days?
Capitec Bank's replyOfficial
10 Sept 2020, 09:06Good day
As per our telephonic conversation , I trust that the matter was advised accordingly.
Kind regards
Capitec bank
As per our telephonic conversation , I trust that the matter was advised accordingly.
Kind regards
Capitec bank
Capitec Bank's reply10 Sept 2020, 09:06
Official
Good day
As per our telephonic conversation , I trust that the matter was advised accordingly.
Kind regards
Capitec bank
As per our telephonic conversation , I trust that the matter was advised accordingly.
Kind regards
Capitec bank
TR
Thabo R's updateReviewer Update
10 Sept 2020, 09:31Oh well. Thanks for the pathetic service received. What good is it to have a bank that cannot help?
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Thabo R's update10 Sept 2020, 09:31
Reviewer Update
Oh well. Thanks for the pathetic service received. What good is it to have a bank that cannot help?