Bad service after been ****med

I am tired of waiting on Capitec to get back to me on the ******** of my account. Jason Marrian of the ***** division promised to keep me informed but no response to emails etc. All I get is a survey on his performance but no reply to the email. Not good enough. I go to Lakeside Mall branch and get told that i can use my credit card which is an untruth as I try to purchase from Clicks and Chunky Charlie for my dogfood but they card does not go through yet my TV license has been paid twice? Are you going to give me back my money SABSC or Capitec Bank?What is Capitec Banks problem these days. Staff are unhelpful and leave us in the lurch after many years with them.