Bad service

Hello Capitec

Please assist me , I called your call center now to make arrangement for my loan as I do not have money , We have only one income at home which is my one . I request that I extend the loan term . The consultant that I spoke to said no that is not possible . I don't not have money to pay you guys so what do you expect . So is it better if I don't pay at all or make arrangement of what I can afford to pay. The is really confusing and pathetic.