Bad Service

I called ***** department spoke to a lady called Ntombifuthi, explained to her that there is a transaction that I did not authorized. She told me that it's Called Uber 1 something something I told her that I did not sign up for that she was not professional as I was busy explaining to her that I did not sign up for that she kept on saying yooh haaii. I asked to speak to her Manager for assistance she placed me on hold for 5 mins till now I haven't received a call from her or the Manager