NL
NOZEEL L

1 reviews | Active since Mar 2022

29 Mar 2022, 11:15

bad service

firstly I have always recommended this bank to people but WOW this service is really bad, I am a customer service advisor myself and awesome service is how you must treat your customers, how can you work for a company and dont know the company turn around time..I have cancelled my funeral policy and still they debit my money now they want to give me long stories bad service terrible bank

0
Replies (3)
Capitec Bank
Capitec Bank's reply29 Mar 2022, 12:02
Official
Good day Nozeel 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
NL
NOZEEL L's update29 Mar 2022, 12:51
Reviewer Update
I hope it doesn't take you guys 2 days to call me because if i don't follow up after 2days i dont get any feedback form you guys this is really shocking, you are robbing people from they monies
NL
NOZEEL L's update06 Apr 2022, 16:18
Reviewer Update
Capitec REALLY YOU SERVICE SUCKS!!!!!! up until today no feedback ow WOW for a financial service I WILL be taking this matter further....WORSE SERVICE EVER