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Zimasa M
1 reviews | Active since Dec 2021
15 Dec 2021, 07:56
Bad service
I was withdrawing at ottery centre on 27 November 2021 at 12:52 after i put in my pin the machines went off so i run to the nearest branch it was closed, i called Capitec and recieve a reference No then on 29th i went to tge branch they said i will get my money after 7 days. On the 8th day i went back to tge branch because i didn't recieve my money they told me that i should wait for 30 days i dont have to come to the branch again ...i looks like they were pushing me away...i want that money i need to buy my childrens chrismas clothes.
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Replies (3)
Capitec Bank's replyOfficial
15 Dec 2021, 08:42Good day Zimasa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Dec 2021, 08:42
Official
Good day Zimasa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ZM
Zimasa M's updateReviewer Update
15 Dec 2021, 11:08Thank you hellopeter i just recieve the money 💃💃💃💃♥️
ZM
Zimasa M's update15 Dec 2021, 11:08
Reviewer Update
Thank you hellopeter i just recieve the money 💃💃💃💃♥️
Capitec Bank's replyOfficial
21 Feb 2022, 10:34Hi Zimasa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2022, 10:34
Official
Hi Zimasa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank